In the spirit of good practise, when you are purchasing any service from ANJA Experience I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

DISCLAIMER

All coaching and holistic therapy services and communication email or otherwise, delivered by ANJA Experience as well as information on this website anjaexperience.com are meant to help you identify the areas in your life and in your thinking that may be standing in your way.

However, this coaching and holistic therapy is not professional mental health care or medical care. If you feel psychologically stressed to the point that it is interfering with your ability to function, please have the courage to seek the help you need in the form of a professional counsellor. 

The term ‘therapy’ as here used covers life coaching, Reiki and energetic healing, Bioneuroemotion®, Yoga, Meditation, Astrology and chakra balancing. 

By purchasing any services from ANJA Experience, you confirm that you have read and agreed to each statement and that you wish to proceed:

• I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

• I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if ANJA Experience is ordered by a court to provide information or to testify, they will do so to the extent of that the law requires.

• I understand that all comments and ideas offered by ANJA Experience are solely for the purpose of aiding me in achieving my defined goals and finding emotional balance. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and aims.

• I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.

• I understand that the therapeutic services I will be receiving from ANJA Experience are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions.

• I also understand that ANJA Experience is not acting as a mental health counsellor or a medical professional.I understand that ANJA Experience is licensed as a Bioneuroemotion® practicioner, Reiki Level I and II and Yoga Instructor. I understand that coaching is, at present, an unregulated industry and that ANJA Experience is not “licensed “ by any International body. I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment. 

• I understand that for all legal purposes, the services provided by my ANJA Experience will be considered to be provided from any remote location worldwide.

• I understand that to the extent our work together involves career or business, ANJA Experience is not promising outcomes included but not limited to increased clientele, profitability and or business success.

• I hereby release, waive, acquit and forever discharge ANJA Experience, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my ANJA Experience as a result of the advice given by ANJA Experience or otherwise resulting from the therapeutic relationship contemplated by this agreement. I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. 

• I understand that if any mental health difficulties arise during the course of the coaching relationship, I will notify ANJA Experience immediately so that I can discuss with you an appropriate referral plan of actionI understand and acknowledge that ANJA Experience will not be liable legally or otherwise, for the actions I may or may not undertake as a result of any ANJA Experience session both individually or on a group.

• I take full responsibility in the decisions I make after working with ANJA Experience as well as the consequences.

• Periodically, ANJA Experience may provide links to other websites or written print material which may be of value, interest and convenience to you. This does not constitute endorsement of material at those sites or any associated organisation product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall ANJA Experience (Provider) be liable for any incident or consequential damages resulting from use of the material.

• I understand that by attending to any ANJA Experience I am agreeing with this information.

TERMS AND CONDITIONS

The sessions will be arranged between ANJA Experience and the client. ANJA Experience will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching session will be agreed at the start of coaching between ANJA Experience and the client, and confirmed by ANJA Experience by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis. In return for the fees payable by the client (or by a third party on their behalf), ANJA Experience agrees to provide the service as described below and in accordance with the terms and conditions set out below.

The client agrees to pay fees for the service on the terms and conditions set out below. The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact ANJA Experience to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

Face to face, via Skype or other format where such is agreed. The length of each session is one hour except Paula considers they should be longer.

SESSION FEES

In accordance with ANJA Experience’s current fees for a programme of sessions, or any other such fee as shall be agreed and notified to the client. Paula will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

ADDITIONAL SESSIONS

ANJA Experience may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where Paula notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

DATES AND TIMES OF SESSIONS

The date and time of the first session and any subsequent session will be agreed between ANJA Experienceand the client by phone or email and confirmed by ANJA Experience n by email or letter.Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

PAYMENT TERMS

Fees can be paid online by debit or credit card using the Paypal payments systems, by standing order, by bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested..Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment. Payment for the sessions is non-refundable.

BETWEEN SESSIONS

ANJA Experience may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. The client may contact ANJA Experience by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).

Additional coaching can also be provided between sessions but there will be an additional charge for this. ANJA Experience will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

REARRANGING SESSIONS / CANCELATIONS

If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. No refunds will be given to clients for unused coaching sessions unless 24 hours notice has been given. In exceptional circumstances ANJA Experience may need to rearrange a coaching session. In those instances she will also give the client 24 hours notice where practical. Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

If the client is not able to give 24 hours notice to cancel a session, the price of the session will be charged fully.

If the client wants to cancel the program before is finished, there needs to be one month of advance notice before the last payment.

CONFIDENTIALITY

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, ANJA Experience can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by ANJA Experience where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

RESPONSIBILITIES

ANJA Experience will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business.

ANJA Experience has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

ANJA Experience. All rights reserved. Ideas, texts, photos and proposals in this brochure are the intellectual property of ANJA Experience and are protected by copyright and other protective laws. The content of this website is to be used only in accordance with ANJA Experience.